Outlook doesn’t start, crashes or shows Not Responding – HowTo-Outlook
Security, Compliance and Identity. Microsoft Edge Insider. Microsoft FastTrack. Microsoft Viva. Core Infrastructure and Security. Education Sector. Microsoft PnP. AI and Machine Learning. Microsoft Mechanics. Healthcare and Life Sciences.
Small and Medium Business. Internet of Things IoT. Azure Partner Community. Microsoft Tech Talks. MVP Award Program. Video Hub Azure. Microsoft Business. Microsoft Enterprise. Browse All Community Hubs. Turn on suggestions. To start Outlook in safe mode, click the Windows key. In the search box, type outlook. For more information on creating a new email profile, see Create an Outlook profile. For many types of email accounts, Outlook stores your messages in a Personal Folders File.
You can repair this file by running the Inbox Repair Tool. This repair should take approximately fifteen minutes. For more information, see Repair your Outlook personal folders file. You can run Microsoft Support and Recovery Assistant to let us fix the problem for you. If you can’t reach either of those two websites, see Troubleshoot network connectivity problems in Internet Explorer.
I can’t send or receive messages in Outlook. Guided support can provide digital solutions for Office problems Try guided support Click on the sections below to troubleshoot the issue you’re having with sending or receiving email. Is Outlook disconnected? Check the bottom of your Outlook window. If you lose your connection to the internet, Outlook won’t be able to send your messages. Open a browser, such as Internet Explorer, Edge, or Chrome.
If that doesn’t fix the problem, see the next section. Now try to send the message again. Need more help? Join the discussion. Was this information helpful? Yes No. Thank you! Sorry this didn’t help. Thanks, for the tips, but how would this help someone using ie11 from the modern ui? These are directions for the desktop browser. It happens to be very difficult to navigate the suggested fixes using touch alone within the desktop version of ie Any possible help if I want to rely on the modern ui version of ie11?
I don’t like hoping to the desktop version of ie11 if I can possibly help it, because the modern ui version is much, much, better if you are using touch alone and no keyboard. Choose where you want to search below Search Search the Community. This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread.
I have the same question Report abuse. Details required :. Cancel Submit. John Rubdy. Hi, Check if smooth scrolling is enabled in Internet Explorer Follow these steps: Step 1: Check the smooth scrolling option.
Mail (microsoft outlook 2013) wont open free. Outlook won’t open. Windows 10 Outlook 2013
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Cannot open outlook – Microsoft Community
I am preparing to give a user a new desktop computer and in the process of setting everything up on the new machine. Cannot open the Outlook Window. The set of folders cannot be opened. The attempt to log on to Microsoft Exchange has failed. Now, I’ve googled this extensively and have come up with several solutions that still won’t fix my problem. Start Outlook in Safe Mode – Still won’t open 2. Create new Outlook Profile – Tried several times and still won’t open 3. Run the resetnavpane command – did not fix the problem 4.
Disable Exchange cached mode – No difference 5. I’ve already setup other user’s new computers and didn’t have this problem. The user’s old computer is running Office and has no problems with Outlook. OLD create a new Outlook profile and what happens? Brand Representative for Aryson Technologies. I deleted the profile and logged in with the user account to re-create the profile but still no luck. After I launch Outlook the first time it finds the user properly, but then when I click connect a Windows Security box pops up and asks me to put in the username and password.
No matter what I enter in, the next box will be the error message I reported. We also have an on-premise Exchange server and do not use O When covid hit someone here asked about Teams, and since we didn’t have O, I contacted the Microsoft Partner Network to see if was available as an “own use” option. They set up a “Teams Exploratory” for me, and since then I’ve had all types of issues with the Windows security box popping up asking for passwords.
I’ve been unable to use Outlook to connect to our on-premise Exchange as it seems to want to go to the O server all the time. Outlook can’t apply the latest update or it starts the same behavior.
Outlook clients seem to be immune. I’m wondering if your registry solution would take care of this? In our case, Outlook opens but continually prompts for the password.
It will receive email and send in between password prompts, but a total pain. I had to uninstall, clean the registry, and reinstall, then disable updates to solve it. Very interesting. Did Microsoft set up an Office Tennant for you? It almost seems that if your computer has a “click to run” version of Office and you have some kind of Office account it thinks you aren’t licensed for some reason.
I have an issue with a client that’s been going on for years. When there is an Office update, for some reason Office gets uninstalled on their computers! I’m running Win 7 pro 64 bit.
When i first did a repair, i then got a message that my laptop needed to be upgraded to Win Which is odd, so i had to uninstall and reinstall again from my O account. I’ve got 2 Win10 Pro workstations running O Apps for Enterprise using exchange online and both of them are experiencing this issue.
I tried the above mentioned fix creating the ExcludeScpLookup dword key but after doing so I can’t even get the profile created. This has been an intermittent issue for us over the past several months. Any thoughts would be appreciated. Late to the party but just ran into this issue myself on a remote workers laptop, I found that I couldn’t run in safe mode, couldn’t rebuild the profile, tried uninstalling a 32bit install and replacing it with 64bit, tried running updates because the laptop had automatic updates disabled, tried running the o diagnostic tool provided by MS, eventually found that there was an entry in the credential manager with an old password.
As a temporary workaround we were having our user log in to the browser version and then using another browser to log in to the other mailbox they needed access to.
The browser version no longer supports adding mailboxes and adding to the desktop and then closing and reopening the browser Outlook did not take. I’m not sure if it was part of the problem but we also found it Dynamics Business Central for IWs should not still be an assigned license after setting up as a proper business license.
I tried everything in this thread, but SBagley’s suggesion for clearing all the Microsoft-related credentials worked. Seems that a broken credential was on the system that was either corrupted or outdated and was never reprompted. Thank you! User information had the correct email address and, connected Services had different email account altogether. Our company just ran into this as well. Tried the suggestions here but couldn’t get it to work.
Our company runs off two servers and our issue was sporadic. We found out that Microsoft decided to add a few IP’s that we had to whitelist. Just putting this here in case someone else runs into the problem we had. I deleted my profile to add it again and now it doesn’t want to connect my account to the server at all even after I type in the correct password.
It just keeps on asking me to type in the password. Without Having to recreate the Dword 32 registry, you could just the modify the Value data to 1 under AutoDiscover on user profile on default name. I’m having the same problem with a remote user. I tried the ExcludeScpLookup registry entry, but then the user could not log into Outlook at all after rebooting and trying to reconnect.
We have Outlook and on-prem Exchange yes we are working on that. The user has been working form home for years with this setup. He has been using Teams Exploratory for about a year now. I have tried the other fixes you can find. I even blew away his Windows profile and recreated it.
One thing I notice is that will start to sync his e-mail, and he can actually close and open Outlook normally for a while. But it will crash after it gets a certain way through the sync. Could it be something in his mail file that is causing this, a bad message, folder setup or something? There were origianlly some errors about subscribed calendars, but we removed them through OWA, so they went away without helping.
I too had this issue with O Make sure that the email address you have added Along with all emails addresses you have added have got an outlook account in As in, not a shared mailbox or any other rendition of it. Havn’t done too much testing yet, but make sure you try that as this solved my issue. One of my staff encountered this exact issue following a password change.
Opening this application first resulted in a prompt to authenticate and cleared the problem in Outlook which could then open. I’d imagine that removing the credential from Windows credential manager might have also resolved the issue. I think it was something like this. The user was signing into both Exchange on-prem and Teams Exploratory with the same e-mail and I think the autodiscover function was getting confused.
I changed his on-prem to another e-mail alias we use. I also disabled some of the e-mail features in O Other users are set up the same way and don’t have any issues, so I’m not sure why he had the problem and nobody else. But as we hopefully transition off on-prem, I guess we will see more issues like this. I am not familiar with the registry but I have created the new key ExcludeScpLookup but then I am confused as to what to do next.
Brand Representative for Stellar Data Recovery. You can use below five methods that fix your problem:. I’ve just run into this problem as well. I restarted my PC and then was able to open Outlook. However, I have discovered that if I open a new email and click “Attach file”, Outlook crashes. If I try to reopen Outlook I get that same error message “Outlook won’t open” etc.
I guess I just won’t be able to attach files anymore. Does anybody have any idea why this is suddenly happening? This did the trick. I had setup multi authentication and had to update the created app password in credentials manager. Run the “outlook. Repair Outlook Data File. Then create a new Outlook profile. Resolution created a new windows user profile and then created new outlook profile.
I have been chasing this thing around for a while now. Appreciate the answer and the steps to fix it. Any new suggestions to fix this? I have tried the lot.. Login or sign up to reply to this topic. Didn’t find what you were looking for?
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